State Farm® Insurance Agent Thomas Murphy

"We’ve been clients of Mr. Murphy, a State Farm Insurance Agent in Wilmington, NC, for over a decade. Like any large company, State Farm has its critics—but in our experience, the quality of service ultimately comes down to the agent and their team. Over the years, we’ve worked with several State Farm agents, but none have compared to Mr. Murphy and his outstanding team—including Amanda, Jody, and Kathy, to name a few. Mr. Murphy is compassionate, approachable, and consistently goes above and beyond to make sure we feel supported. The entire staff treats us with the kind of warmth and sincerity you’d expect from close family. We genuinely can’t say enough good things about them and consider it an honor to have Mr. Murphy as our State Farm Agent."

"I highly recommend using Thomas Murphys office! They have the best rates and best service! Amanda, the office manager is amazing and helpful! She will get you on the the right track for sure!"

"Amanda, Madison, and Jody at State Farm provide exceptional service—professional, responsive, and genuinely helpful. They make insurance easy to understand and go above and beyond to meet your needs. Highly recommend this team!"

"Amanda and her team at State Farm have completely changed the way I think about insurance - in the best way. I didn’t realize how much peace of mind I was missing until I started working with them. They’re approachable, quick to respond, and make it incredibly easy to get the help or answers you need without jumping through hoops. Amanda is the kind of person who remembers your name, asks how your family’s doing, and follows up when she says she will. That kind of service goes a long way. Whether it was making a last-minute change to my policy or walking me through the claim process step-by-step, she’s always made me feel supported and taken care of. It’s rare to find a team that’s not just professional, but also genuinely kind and down-to-earth. I’m so glad I found this group - couldn’t imagine going anywhere else now."

"Outstanding Service with Amanda M. at Thomas Murphy State Farm Insurance We’ve been loyal State Farm customers since 1971, and our experience with Thomas Murphy’s agency—especially Amanda M.—has been nothing short of exceptional. Amanda is truly outstanding. Her deep knowledge of insurance and dedication to getting every policy just right gives us complete confidence in our coverage. She takes the time to explain everything clearly, answers every question with patience and precision, and always makes us feel like valued clients. We’ve entrusted all of our insurance needs to Thomas Murphy’s office, and Amanda’s professionalism and expertise are a major reason why. After over 50 years with State Farm, we can confidently say we’ve never been disappointed—and thanks to Amanda and the Thomas Murphy team, we don’t expect that to change any time soon."

"Amanda was soooo amazing! Quick and efficient and so so kind. Couldn’t have had a better experience"

"I contacted this office on 02/24/25 regarding a business quote. I was told by a staff member that they would contact me the following day. Unfortunately, it has been 2 days with no response. I'm glad that my State Farm agent in Charlotte understands customer service. What ever happened to common courtesy of following up?"

"They took care of my problem immediately. Very nice people to work with and very efficient."

"Madison is A#1 nice, helpful and very professional! She was prompt in getting a proposed quote to me. My husband and I have been with State Farm for many years and were convinced long ago that they are the best! I look forward to meeting Mr. Murphy in the near future!"

"Madison Marraccini was fantastic assisting me in setting up all my insurance when I moved to NC. Very responsive, knowledgable and professional. Thank you!"

"Been with them over 15 years. Amanda Marraccini just saved me $1800 and State Farm immediately paid a refund. Outstanding personal attention on office visit !"

"The Staff at the office is very rude, unhelpfull and down right nasty. Would never do business with them."

"I have known Thomas since he moved to Wilmington in 2007 and opened his agency. He is a true professional in and out of the office. He is always readily available at his office or mobile number to answer questions or handle concerns. He is a first class State Farm agent and his office is second to none. Highly recommend this agency for all your insurance needs."

"Thomas Murphy and the State Farm team are EXCELLENT! They have been my insurance agent for the last 10 years. Over that time, we had two difficult claims, and they went above and beyond to be helpful getting them approved. They are hands-on, always available and incredibly reliable which is greatly appreciated, especially during a difficult and stressful situations as claims usually are. I’d highly recommend them for a homeowners, automobile and any other insurance need."

"Thomas and his team are more like family than a business. I stay with State Farm because of them. They work hard to get you the best coverage at a great price and constantly review your policies to make sure you aren’t paying for what you don’t need. Here’s to many many more years with Thomas and his team!"

"I moved to NC 3 years ago and met Tom. He immediately demonstrated Professionalism + a deep knowledge in guiding me through coverage options for my 4 vehicles and home in Wilmington. He is always accessible and a pleasure to deal with. I incurred a claim ~ 2 years ago and Tom guided me through the process efficiently. Strongly recommend. Joe Junda"

"I just have to say this office, without a doubt has some of the greatest people you would ever want to work with. I've had Homeowner's and Auto Insurance for more than 50 years and probably 10 different insurance agents with 4 different companies. We have lived here in NC for almost 9 years and every time we have had an insurance need or claim Amanda Marracini has been there to help. She has gone above beyond many times. In today's world that means so much to have someone that cares about you and your family like that is refreshing. I would highly recommend them to anyone. Talk to them and you will what I mean.........."

"Very knowledgeable about transferring insurance due to moving states. Friendly as well."

"Best rates and service then any other provider! It pays to shop around."

"I was impressed by the great service by Thomas and his team. They made sure I got on the road insured right in the middle of the Christmas holiday. Thanks so much! Jeff with Drifter's Wood"

"Awesome Insurance Agent! I've been with them almost 20 years."

"Had my State Farm insurance moved from an old, loved and trusted agent from another state to Thomas Murphy when we moved to NC. In the year and a half that I was with this agency, I would have to call or email multiple times to get communication back from the agent assigned to me throughout the whole time I was with them. Once I moved out of Wilmington and into Leland, I decided it was time to change agents and put in a request with State Farm to have agents moved. Thomas Murphy himself called me up to talk to me before allowing the transfer (in essence, gatekeeping the transfer before I would talk to him). He asked me if there was anything they could have done differently, and I told him the exact same statement above. He then proceeded to argue with me for almost five minutes about how I was wrong, and how difficult out-of-state conversions are, and how everybody now has to wait for everything longer since covid, etc. etc. etc. Five minutes this went on. No Thomas Murphy, everybody does not have to call and leave message after message with their mechanic to get any service. And if they do, they should be changing mechanics. A bit unprofessional to argue about the feedback you asked for. 3 stars because State Farm is awesome. But I would avoid this agency if I could do it over again."

"I appreciate the fast response time whenever I call this State Farm office. I recently was the victim of a hit&run parking lot fender bender. I called the office, and pulled up to the door, and a friendly agent named Jake came outside to look at the damage and advise me of the next steps I should take, then- he made a follow-up call. Great service!"

"Thomas is aTerrible agency does not represent state farm well .... failed to notify me of my car insurance lapse while I was out of town several years ago. They called 4pm they day it expired. I has my plate revoked and humdreds in state fines . Thomas .said.its .not. his responsibility to notify. Customers except.thorough mail . I should have sued .for all the fees .I .was charged. My new agency emails me.calls .me .and. has auto .renewal. Thomas. Is not a.good neighbor I don't. Recommend this state farm agent."

"They have been one of my ins companies for years. Always helpful and knowledgable. Great people and service."