State Farm® Insurance Agent Thomas Murphy

"I contacted this office on 02/24/25 regarding a business quote. I was told by a staff member that they would contact me the following day. Unfortunately, it has been 2 days with no response. I'm glad that my State Farm agent in Charlotte understands customer service. What ever happened to common courtesy of following up?"

"They took care of my problem immediately. Very nice people to work with and very efficient."

"Madison is A#1 nice, helpful and very professional! She was prompt in getting a proposed quote to me. My husband and I have been with State Farm for many years and were convinced long ago that they are the best! I look forward to meeting Mr. Murphy in the near future!"

"Madison Marraccini was fantastic assisting me in setting up all my insurance when I moved to NC. Very responsive, knowledgable and professional. Thank you!"

"Been with them over 15 years. Amanda Marraccini just saved me $1800 and State Farm immediately paid a refund. Outstanding personal attention on office visit !"

"The Staff at the office is very rude, unhelpfull and down right nasty. Would never do business with them."

"I have known Thomas since he moved to Wilmington in 2007 and opened his agency. He is a true professional in and out of the office. He is always readily available at his office or mobile number to answer questions or handle concerns. He is a first class State Farm agent and his office is second to none. Highly recommend this agency for all your insurance needs."

"Thomas Murphy and the State Farm team are EXCELLENT! They have been my insurance agent for the last 10 years. Over that time, we had two difficult claims, and they went above and beyond to be helpful getting them approved. They are hands-on, always available and incredibly reliable which is greatly appreciated, especially during a difficult and stressful situations as claims usually are. I’d highly recommend them for a homeowners, automobile and any other insurance need."

"Thomas and his team are more like family than a business. I stay with State Farm because of them. They work hard to get you the best coverage at a great price and constantly review your policies to make sure you aren’t paying for what you don’t need. Here’s to many many more years with Thomas and his team!"

"I moved to NC 3 years ago and met Tom. He immediately demonstrated Professionalism + a deep knowledge in guiding me through coverage options for my 4 vehicles and home in Wilmington. He is always accessible and a pleasure to deal with. I incurred a claim ~ 2 years ago and Tom guided me through the process efficiently. Strongly recommend. Joe Junda"

"I just have to say this office, without a doubt has some of the greatest people you would ever want to work with. I've had Homeowner's and Auto Insurance for more than 50 years and probably 10 different insurance agents with 4 different companies. We have lived here in NC for almost 9 years and every time we have had an insurance need or claim Amanda Marracini has been there to help. She has gone above beyond many times. In today's world that means so much to have someone that cares about you and your family like that is refreshing. I would highly recommend them to anyone. Talk to them and you will what I mean.........."

"Very knowledgeable about transferring insurance due to moving states. Friendly as well."

"Best rates and service then any other provider! It pays to shop around."

"I was impressed by the great service by Thomas and his team. They made sure I got on the road insured right in the middle of the Christmas holiday. Thanks so much! Jeff with Drifter's Wood"

"Awesome Insurance Agent! I've been with them almost 20 years."

"Had my State Farm insurance moved from an old, loved and trusted agent from another state to Thomas Murphy when we moved to NC. In the year and a half that I was with this agency, I would have to call or email multiple times to get communication back from the agent assigned to me throughout the whole time I was with them. Once I moved out of Wilmington and into Leland, I decided it was time to change agents and put in a request with State Farm to have agents moved. Thomas Murphy himself called me up to talk to me before allowing the transfer (in essence, gatekeeping the transfer before I would talk to him). He asked me if there was anything they could have done differently, and I told him the exact same statement above. He then proceeded to argue with me for almost five minutes about how I was wrong, and how difficult out-of-state conversions are, and how everybody now has to wait for everything longer since covid, etc. etc. etc. Five minutes this went on. No Thomas Murphy, everybody does not have to call and leave message after message with their mechanic to get any service. And if they do, they should be changing mechanics. A bit unprofessional to argue about the feedback you asked for. 3 stars because State Farm is awesome. But I would avoid this agency if I could do it over again."

"I appreciate the fast response time whenever I call this State Farm office. I recently was the victim of a hit&run parking lot fender bender. I called the office, and pulled up to the door, and a friendly agent named Jake came outside to look at the damage and advise me of the next steps I should take, then- he made a follow-up call. Great service!"

"Thomas is aTerrible agency does not represent state farm well .... failed to notify me of my car insurance lapse while I was out of town several years ago. They called 4pm they day it expired. I has my plate revoked and humdreds in state fines . Thomas .said.its .not. his responsibility to notify. Customers except.thorough mail . I should have sued .for all the fees .I .was charged. My new agency emails me.calls .me .and. has auto .renewal. Thomas. Is not a.good neighbor I don't. Recommend this state farm agent."

"They have been one of my ins companies for years. Always helpful and knowledgable. Great people and service."

"I just had my first experience using the State Farm towing feature and I was quite impressed with how smooth it went. You do have to hit 0 right off to skip the AI, but I was immediately picked up by a human being who competently got my information entered and set me up to get my car towed to the shop."

"Great friendly place. Feels like home every time I walk in. Professional and generous personal!! Great insurance rates and easy to work with."

"Excellent customer service. I can not recommend College enough."

"I have been with State Farm for 6 years, I would not change my insurance company for anything in this world. Amanda is always so helpful, she makes me feel like no question is a stupid question. She is quick to respond and very friendly. I love working with Amanda for our home insurance."

"Have worked with Thomas and his staff for few years. Always responsive, looks out for his clients Thanks Thomas"

"I reached out to State Farm in Wilmington NC, office of Thomas W Murphy to get a quote for my Motorhome. At that point I was shopping only. I had called 3 other insurances already. I spoke with Colleen Hayes who provided me with an outstanding customer service. Let me explain: I told her I had GEICO coverage, and that I wasn’t happy with it. She was very Professional, never pushed to get the sales, listened to what I had to say, was emphatic with my frustration, explained in details about State Farm coverage and sent me a written quote to my email. Just by the way she handle my request, providing me with detailed information’s, I already knew I wanted to do business with her and her office. Immediately after getting the quote by email, I called her back, but it was now after hours they close at 5pm. I left message, and guess what? She called me back immediatelly. And we close the deal. Which agent going to call you back after hours? Colleene Hayes will! This doesn’t stop there. As new RVs Motorhome owners, we are in the learning process of everything. My husband forgot the head lights on and next day we had no juice to crank the batteries. I called Colleene to ask more details how the road side assistance worked while we were in process of establishing the policy. My options was to get help, pay for it and get reimbursed by State Farm. After the policy is established I will have full coverage. At that point I told Colleen I would try to jump start myself. For my surprise she called me back for follow up to see if she could submit any reimbursement in my behalf. Since my mechanic came and jumpstarted it and there was no charge, I didn’t need to submit any request for money back. Bottom line State Farm ROCKS! Colleene Hayes 5 BRIGHT STARS! Thank you! Fatima Charlton"